CONTACT US
Need Help? We Have You Covered
At FitMatrix, we are committed to performance, recovery, and customer satisfaction. Whether you are checking the status of an order, have a question about one of our recovery tools, or need product advice, our team is here to support you.
How to Reach Us
Email
support@fitmatrixstore.com
Our customer care team responds within twenty four to forty eight hours during business hours.
Business Hours
Monday to Friday
9:00 AM to 5:00 PM AEST
Common Topics We Can Help With
Order Tracking
Need an update on your shipment? We will provide tracking updates and estimated delivery times.
Product Questions
Have a question about how EMS, cupping, or red light therapy devices work? We will guide you through features and usage.
Returns, Warranty, and Shipping Support
We assist with returns, warranty claims, and shipping concerns to make your experience hassle free.
Product Recommendations
Not sure which recovery tool fits your goals? Let us help you choose the right product based on your fitness needs.
Prefer to Contact Us Through the Website
Use the contact form below to send us a message directly.
A member of our team will get back to you as soon as possible.
Thank you for choosing FitMatrix
Elite recovery tools designed for high performance and everyday recovery.