Return Policy

Return and Refund Policy

At FitMatrix, we want you to love your recovery tools. If something is not right, we are here to help.

Returns

If you are not completely satisfied with your purchase, you may request a return within thirty days of receiving your order.

To be eligible for a return:

  • Items must be unused, in their original packaging, and in resellable condition

  • You must provide the original order number as proof of purchase

To initiate a return, please contact us at
fitmatrixstorehelp@gmail.com

Non Returnable Items

We are unable to accept returns for:

  • Items returned after thirty days

  • Products that are used, damaged, or not in original packaging

  • Gift cards or promotional items if applicable

Refunds

Once we receive and inspect your return, we will notify you by email regarding the approval status of your refund.

If approved, your refund will be issued to your original payment method within five to ten business days.
Please note that your bank or credit card provider may take additional time to process the refund on their end.

Defective or Incorrect Items

If your item arrived damaged, incorrect, or incomplete, please contact our support team at
support@fitmatrixstore.com

Include the following in your message:

  • Your order number

  • Clear photos of the issue

  • A brief explanation of the problem

We will resolve the issue as quickly as possible, either with a replacement or a full refund.

Return Shipping Costs

Return shipping is the responsibility of the customer unless the item is defective or incorrect.
We recommend using a trackable shipping service when sending returns to ensure safe delivery.

Questions

If you have any questions related to returns, refunds, or exchanges, please reach out to us at
support@fitmatrixstore.com

We are here to help.