Shipping Policy
Shipping Policy
Thank you for shopping with FitMatrix. We are committed to delivering your order quickly, safely, and efficiently. Below are the details of how we handle shipping for all orders.
Do You Ship Internationally
Yes, we ship to most countries around the world. Wherever you train, we will deliver your order directly to your door.
Order Processing Time
Orders are processed Monday through Friday, excluding public holidays.
Please allow one to three business days for your order to be prepared for shipment.
Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery Times
Shipping times vary depending on your location:
Australia
Five to ten business days
International
Two to four weeks
Please note that delays may occur during high volume periods, holidays, or due to customs clearance procedures.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with your tracking details.
You can also check the status of your shipment anytime through our Track Your Order page.
Customs, Duties, and Taxes
All prices listed on our site are tax free in Australian Dollars.
Import duties, customs fees, or additional taxes may be charged by your country’s customs office upon delivery.
These charges are the responsibility of the customer and are not covered by FitMatrix.
We are not responsible for delays caused by customs processes in your region.
Need Help with Shipping
If you have questions or concerns about your shipment, our team is here to assist.
Please contact us at
support@fitmatrixstore.com